Privacy Policy

Effective Date: 04 July 2024

Springboks Retail Store (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase from www.springboksretailstore.co.za.

This policy is intended to align with applicable South African privacy legislation, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

1. Information We Collect

When you visit our website, place an order, contact us, create an account or interact with our services, we may collect information including:

Full name
Email address
Telephone number
Billing and delivery address
Order and transaction information
Payment-related information
IP address, browser and device information
Website activity and shopping preferences
Communications sent to our customer service team

Payment information may be processed securely by third-party payment providers. We do not necessarily store your complete payment card details.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange shipping and delivery
Process payments and refunds
Provide customer service
Communicate with you regarding your orders
Detect and prevent fraud or misuse
Improve our website, products and customer experience
Maintain appropriate business and transaction records
Comply with legal and regulatory requirements
Send promotional communications where permitted by law

3. Sharing Your Personal Information

We may share personal information with trusted service providers where reasonably necessary to operate our business, including payment processors, delivery and courier companies, website and e-commerce service providers, analytics providers and other technology partners.

We may also disclose information where required by law, regulation, court order or other lawful authority.

We do not sell your personal information to third parties.

4. Cookies & Website Technologies

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand how visitors use our website and improve the shopping experience.

Some cookies may also be used for analytics or advertising purposes, subject to applicable requirements.

You can manage or disable certain cookies through your browser settings, although doing so may affect some website functionality.

5. Marketing Communications

Where permitted by applicable law, we may send you information about products, promotions, special offers and other updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at info@springboksretail.com.

Transactional communications relating to your orders or customer service requests may still be sent when necessary.

6. Protection of Your Information

We take reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and meeting legal, tax, accounting and regulatory obligations.

When information is no longer required, we may securely delete, destroy or anonymise it, subject to applicable law.

8. Your Rights

Subject to POPIA and other applicable laws, you may have the right to:

Request access to personal information we hold about you
Request correction or updating of inaccurate information
Request deletion or destruction of personal information where legally permitted
Object to certain processing of your personal information
Withdraw consent where processing is based on consent
Object to or unsubscribe from direct marketing
Lodge a complaint with the Information Regulator of South Africa

To exercise your privacy rights, please contact us at info@springboksretail.com.

9. Third-Party Services & Links

Our website may contain links to third-party websites or use services operated by third parties.

These third parties may have their own privacy practices and policies. We encourage you to review their privacy policies before providing them with personal information.

10. Children's Privacy

Our website and products are not intended to knowingly collect personal information directly from children without appropriate consent where such consent is required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology or legal requirements.

Any updated version will be published on our website with an updated effective or revision date where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Springboks Retail Store
Website: www.springboksretailstore.co.za
Email: info@springboksretail.com