Terms of Service

Effective Date: 04 July 2024

Welcome to Springboks Retail Store. These Terms of Service (“Terms”) govern your use of www.springboksretailstore.co.za and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our services.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement or are using the website with the permission and supervision of a parent or legal guardian.

You may not use our products, website or services for any unlawful or unauthorised purpose.

2. Products & Merchandise

We aim to provide accurate product descriptions, photographs, sizing information, colours and other details.

However, colours and product appearance may vary slightly depending on your device or screen settings.

Product availability is subject to change without notice.

3. Pricing

All prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.

We reserve the right to change product prices, promotions and discounts at any time. Any price changes will not affect orders that have already been accepted, except where permitted by applicable law.

4. Orders

When you place an order, you are responsible for ensuring that all information provided is complete and accurate.

After placing an order, you may receive an order confirmation by email. We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, payment failure, stock errors or incorrect pricing.

If we cancel an order after payment has been successfully received, the applicable amount will be refunded.

5. Payments

Payment must be completed using one of the payment methods available during checkout.

Payments may be processed through third-party payment providers. By submitting payment information, you confirm that you are authorised to use the selected payment method.

6. Delivery

Delivery times displayed on our website are estimates unless expressly stated otherwise.

Delays may occasionally occur due to courier delays, severe weather, public holidays, high order volumes or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Please refer to our Shipping Policy for further information regarding delivery.

7. Returns, Refunds & Exchanges

Returns, exchanges and refunds are handled according to our Returns and Refunds Policy and applicable South African consumer law.

Certain products may be excluded from returns where legally permitted, particularly where products have been personalised, used, damaged after delivery or otherwise fall within a lawful exception.

8. Promotions & Discount Codes

Promotions, sales and discount codes may be subject to specific conditions, including validity periods, minimum order values and selected-product restrictions.

Unless otherwise stated, promotional offers cannot be exchanged for cash or combined with other offers.

We reserve the right to withdraw or modify promotions, subject to applicable law.

9. Intellectual Property

All website content, including text, graphics, layouts, photographs, designs and other materials, may be protected by copyright, trademark or other intellectual property rights belonging to their respective owners.

Nothing on this website grants you permission to reproduce, distribute, modify, sell or commercially exploit protected content without the appropriate owner's permission.

10. Third-Party Services

Our website may use or provide access to third-party services, including payment processors, delivery providers and other technology platforms.

Your use of third-party services may also be subject to their respective terms and policies.

11. Prohibited Uses

You may not use our website to:

Commit or facilitate unlawful activity
Submit false or misleading information
Attempt to gain unauthorised access to our systems
Introduce viruses, malware or malicious code
Interfere with the security or operation of the website
Violate the intellectual property or privacy rights of others
Engage in fraudulent transactions

We may restrict access to our services where misuse is reasonably suspected.

12. Accuracy of Information

We make reasonable efforts to ensure that information displayed on our website is accurate and current.

Occasional errors relating to product descriptions, pricing, promotions, availability or other information may occur. Where permitted by law, we may correct such errors when identified.

Nothing in these Terms is intended to limit any rights customers have under applicable consumer protection legislation.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Springboks Retail Store will not be liable for indirect, incidental or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits liability where doing so would be prohibited under South African law.

14. Privacy

Your submission and processing of personal information through our website is governed by our Privacy Policy.

We take reasonable measures to protect customer information and process personal information in accordance with applicable privacy requirements.

15. Changes to These Terms

We may update these Terms periodically to reflect changes to our services, business practices or applicable legal requirements.

The latest version will be made available on our website.

16. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of our website or services will be dealt with in accordance with applicable South African law.

17. Contact Information

For questions regarding these Terms of Service, please contact us:

Springboks Retail Store
Website: www.springboksretailstore.co.za
Email: info@springboksretail.com