Return Or Exchanges

Refunds & Returns Policy

Effective Date: 04 July 2024

At Springboks Retail Store, we want you to be satisfied with your purchase. If you experience an issue with your order, this Refunds & Returns Policy explains how returns, exchanges and refunds are handled.

1. Returns

Subject to applicable South African consumer law, eligible items may be returned within 14 days of delivery.

To qualify for a return, the item must:

Be unworn, unused and unwashed
Be in its original condition
Have all original tags and labels attached
Be returned in its original packaging where reasonably possible
Include proof of purchase or your order number

To request a return, contact info@springboksretail.com with your order number and reason for the return.

Please do not send an item back before receiving return instructions from our customer service team.

2. Exchanges

Ordered the wrong size? Eligible jerseys and apparel may be exchanged for another available size, subject to stock availability and applicable law.

Please contact us as soon as possible at info@springboksretail.com to request an exchange.

If your preferred replacement is unavailable, we will advise you of the available options.

3. Incorrect, Damaged or Defective Items

Please inspect your order when it arrives.

If you receive an incorrect, damaged or defective product, contact us as soon as reasonably possible at info@springboksretail.com with:

Your order number
A description of the issue
Clear photographs of the product and, where relevant, its packaging

Once assessed, we will provide an appropriate remedy in accordance with applicable consumer law.

4. Non-Returnable Items

Subject to your rights under applicable law, certain items may not qualify for change-of-mind returns, including:

Personalised or customised merchandise
Items that have been worn, washed or altered
Items damaged through misuse or improper care
Products without their original tags where removal affects resale
Gift cards, where applicable
Other products that cannot lawfully or reasonably be returned for hygiene or similar reasons

These exclusions do not remove any rights you may have regarding defective or incorrectly supplied products.

5. Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original delivery charges and return shipping costs may be non-refundable for change-of-mind returns where permitted by law.

6. Return Shipping

For change-of-mind or incorrect-size returns, customers may be responsible for return shipping costs where permitted by law.

Where we supplied an incorrect, damaged or defective product, reasonable return arrangements will be handled in accordance with applicable consumer protection requirements.

We recommend using a trackable delivery service when returning merchandise.

7. Sale Items

Sale or promotional items may be returned or exchanged where required by applicable law. Any additional conditions applicable to voluntary change-of-mind returns will be communicated at the time of purchase.

Purchasing an item at a discounted price does not remove statutory rights relating to defective goods.

8. Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be cancelled once it has been processed, packed or dispatched.

9. Consumer Rights

Nothing in this policy is intended to exclude, restrict or replace rights available to customers under the Consumer Protection Act 68 of 2008 or other applicable South African legislation.

Where this policy conflicts with a mandatory consumer right, the applicable law will take precedence.

10. Contact Us

For all returns, exchanges and refund enquiries, please contact:

Springboks Retail Store
Website: www.springboksretailstore.co.za
Email: info@springboksretail.com

Please include your order number when contacting us so we can assist you as quickly as possible.