Shipping Policy

Effective Date: 04 July 2024

At Springboks Retail Store, we aim to deliver your Springboks jerseys and merchandise safely and efficiently to your doorstep across South Africa.

Delivery Options

We currently offer the following delivery options:

🚚 Express Doorstep Delivery – R99.00
Estimated delivery within 2 business days.

📦 Standard Doorstep Delivery – FREE
Estimated delivery within 4–6 business days.

Delivery timeframes are calculated in business days and exclude weekends and public holidays.

Order Processing

Orders are processed and prepared for dispatch as quickly as possible. Once your order has been dispatched, you may receive tracking information via email or SMS where available.

During major sales, product launches, public holidays or periods of unusually high demand, processing and delivery may take slightly longer.

Delivery Areas

We deliver to eligible addresses throughout South Africa. Customers are responsible for providing a complete and accurate delivery address, contact number and any information required by the courier.

Please ensure your delivery details are correct before completing your order.

Order Tracking

Once tracking information becomes available, it will be sent to the contact details provided during checkout.

Please allow some time for the courier's tracking system to update after dispatch.

Delivery Delays

While we aim to meet our estimated delivery timeframes, occasional delays may occur due to circumstances outside our reasonable control, including severe weather, courier disruptions, public holidays or unusually high order volumes.

We will make reasonable efforts to assist should there be an issue with your delivery.

Incorrect Delivery Information

If you notice an error in your delivery address after placing an order, please contact us immediately.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed. Additional courier charges may apply where an order needs to be redirected or redelivered due to incorrect information supplied at checkout.

Damaged or Missing Orders

If your parcel arrives damaged, contains an incorrect item or does not arrive within a reasonable period after its expected delivery date, please contact our customer support team.

Include your order number and relevant details so that we can investigate the issue.

Contact Us

For any shipping or delivery enquiries, please contact:

Springboks Retail Store
Website: www.springboksretailstore.co.za
Email: info@springboksretail.com

Express Delivery: R99.00 · 2 Business Days
Standard Delivery: FREE · 4–6 Business Days